SHIPPING & DELIVERY
Our experienced staff brings years of knowledge in the puppy shipping industry and will make your shipping experience as pleasant as possible. Our puppies are shipped with most major airlines; they all have pressurized cabins with climate control systems, the puppies are flown in a special compartment for pets. We strive to provide you with extraordinary customer service from beginning to end. We explain every detail thoroughly providing full flight and tracking details so you can stay connected to your puppy(s) throughout the process.
HOW DO WE SHIP OUR PUPPIES?
Our Vet does a complete health exam on your puppy which includes a fecal test to check if the dog is free from any worms or parasites. (We only ship our puppies on airlines that implement a Pet Safety Program).
We will book a delivery appointment (flight) as soon as we receive the reservation deposit and send you an email itinerary of all of the times, flights, schedules, tracking AWB & pick up details.
The day of your puppy’s journey, the delivery agency will pick him up from our breeding facility and prepare him for delivery before transporting him to the airport. Once all of the paperwork is filled out and your puppy is checked in at the airport, you will receive an email and phone call from the delivery agency with full flight details. During the day of the flight, we will continually update you step-by-step on the progress of the flight until your puppy arrives safely at your door step.
You can also use the tracking number which we will send to you after the flight confirmation to track the progress of your puppy’s flight from the website of the delivery agency.
Our puppies normally ship out early in the morning and they are delivered later on that same day.
Note: When you purchase your puppy through our website the first thing that you need to do is to take the dog to a licensed vet within the first 7 days to make sure he is in good health condition else our refunds policy will not apply.
HOW LONG WILL IT BE BEFORE I RECEIVE PUPPY?
Given the puppy is at least 10 weeks of age or older and has the right medical documents required for shipment, we normally deliver within 6-8 hours the same day or the day after.
Note: We require at least 2 hours to purchase the airline ticket. That is the only way to get good air fares, so please be patient and we will do the best we can to get your puppy to you as fast as we can.
How we deliver our puppies in the summer?
In the summer time since there is a heat embargo for dogs, the only way to deliver your puppy is to fly with them in the plane and personally deliver the dog to your closest airport. One of our staff members will take your puppy on the plane in a soft crate which fits right under the seat.
MORE DETAILS (We do not ship in the cargo area of the plane)
Your puppy will arrive in a brand new airline approved kennel with absorbent bedding and a food & water dish. All puppies are flown in the pet conducive part of the aircraft which is a safe temperature controlled environment.
We can also deliver your new puppy DIRECTLY into your arms!! We have reliable Airline Nanny’s that will fly with your puppy right to you. This is the safest, most reliable, and the least stressful way for your new puppy to be delivered to you. A puppy Nanny takes the puppy on board with them and they can give them the attention they need. We want the best possible care for your puppy